Cancellation & Refund Policy

1. Products and services covered

Depending on the selected plan, an order may include desktop software licensing, market-data access, mobile-app subscriptions, software installation, training, technical support or other services. Their durations and costs may differ.

2. Review terms before payment

Before completing payment, please review the selected plan, total charges, license validity, included services, activation or delivery details, renewal terms and any package-specific cancellation conditions. You may request a written order summary from our team if any information is unclear.

3. Order cancellation

If you need to cancel an order, please contact Stockara promptly and provide your order reference. Requests received before software activation, license delivery or service commencement will be reviewed according to the agreed purchase terms, payment and delivery status, and applicable law. We will explain the available resolution after reviewing the request.

4. Refund requests and eligibility

Refund or other remedy requests are assessed with regard to the product supplied, services already provided, the terms disclosed at purchase and applicable consumer rights. Examples of issues that may warrant review include duplicate or incorrect payments, non-delivery, material mismatch between the purchased description and the delivered product, or a verified technical issue that cannot reasonably be resolved.

A request does not automatically guarantee a refund. Equally, no statement in this policy removes a refund, repair, replacement or other remedy that a customer may be entitled to under applicable law.

5. Activated desktop licenses

Desktop software may be delivered and activated electronically. After activation, refund eligibility depends on the agreed order terms and the particular circumstances, including any legally required remedies for defects or non-delivery. Activation does not override statutory consumer rights.

6. Mobile application and market-data subscriptions

Mobile app access and live market-data feeds may be separate, time-limited subscriptions with distinct validity periods and renewal fees. The applicable period and charges should be disclosed in the relevant plan or order summary. Cancellation of one subscription does not necessarily cancel an independently purchased desktop license.

7. Lifetime desktop license clarification

If an eligible plan is described as including lifetime desktop software access, that description applies to the covered desktop license under its license terms. It does not automatically include perpetual mobile app access, live market-data services, third-party services, upgrades or other separately charged subscriptions.

8. Technical problems and assistance

If the software does not work as described, contact our support team with a description of the problem and relevant purchase details. Where reasonably possible, we may assist with troubleshooting, installation, reinstallation or other corrective steps. If the issue cannot be appropriately resolved, we will review the remedies available under the purchase terms and applicable law.

9. How to submit a request

Email stockara.info@gmail.com or call +91 9002958114 with your name, registered contact information, product or plan, purchase date, transaction reference and a brief description of the issue or cancellation request. Do not send passwords, full payment-card details or trading-account credentials.

10. Review and approved refunds

We will review submitted information and communicate the outcome or request further details if needed. If a refund is approved, we will confirm the refundable amount, the proposed payment method and the expected processing period. Actual credit timing may vary by bank or payment provider.

11. Renewal and expiry

Time-limited services may require separate renewal payments after expiry. Any automatic renewal arrangement, if offered, must follow the authorization and cancellation terms shown at the time of purchase. Please contact our team before renewal if the relevant terms are unclear.

12. Market risk and software scope

Stockara supplies technical market analysis tools, not guaranteed trading outcomes. Trading and investing carry financial risk, including possible loss of capital. Investment losses or unmet performance expectations alone do not establish a software defect or an automatic right to a refund. This does not limit remedies for misrepresentation, defects or other grounds recognized by applicable law.

13. Updates to this policy

We may update this policy when services, business processes or legal requirements change. The current version will be published on this page. Any updated policy will not retrospectively remove rights arising under applicable law or the purchase terms agreed for an earlier order.

14. Contact and office address

Stockara
Module 31, Wing N, Phase 2, 3rd Floor, Gandhi More, Durgapur, West Bengal – 713216, India.
Email: stockara.info@gmail.com
Phone: +91 9002958114
Website: www.stockara.in